BCT LLC
10810 Guilford Road, Suite 111 | Annapolis Junction, MD 20701
Support is also available evenings and weekends. Use the correct address for your requests. Do not copy anyone else to avoid duplicate responses.
Remember to send any IT support requests to our support address and please include as much specific information as possible as well as your contact information. Do not copy anyone else.
Self-Service Password Reset Website
Passwords must be reset every six months.
The BCT and AIAM Unanet timesheet systems use BCT Active Directory accounts which cannot be reset from within Unanet. Use the Password Reset website.
More information is available here.
Budget allocation and other charge code issues can be quickly resolved by our PMO and Accounting teams. Send support requests directly to them at these special adresses. Do not copy anyone else. These addresses are not for login issues.
AIAM Unanet charge code issues:
Unanet-Help-AIAM@aiam-jv.com
BCT Unanet charge code issues: Unanet-Help-BCT@bct-llc.com
IT assistance is available from our support company Computer Enhancement Systems (CES). Support is available to employees and other users with BCT provided computers or any of our servers. Please use the following link for ticket submissions:
The fields that need to be filled out are your name, email address, and request description. Please be as specific as possible and include any details you can including URLs and error messages. Once the request is submitted on your end, a work order is created on our end, assigned to a technician, and acted upon by CES as quickly as possible. Using the help desk link to submit issues, rather than an email or a phone call, is always the fastest way towards a resolution. It is best if the person experiencing the issue creates this ticket themselves, rather than contacting us through a third party.
This public portal provide links to common AIAM JV Public Websites.
This public portal provide links to common BCT Public Websites.
Widepoint-ORC ECA Certificates
The BCT Employee Service Portal is no longer on the public Internet.
BCT Service Portal (Internal access only!)
Confluence Knowledge Management
Remote access to the Service Portal and other Internal Websites is available using the GlobalProtect clientless VPN portal. Just sign in with your normal BCT account. Clear your browser cache for best results.
GlobalProtect Clientless VPN Portal
The GlobalProtect Clientless VPN cannot be used internally or with the GlobalProtect Client.
BCT LLC
10810 Guilford Road, Suite 111 | Annapolis Junction, MD 20701